Refund policy
Return & Refund Policy
Effective Date: September 2026
At Deosai Pret, we are committed to your satisfaction. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns:
- Items may be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original condition with all tags attached and original packaging intact.
- Sale, discounted, or promotional items are final sale and not eligible for returns or exchanges.
- Unstitched fabric pieces are eligible for return only if received in a damaged or defective condition.
Non-Returnable Items:
- Stitched or customised garments
- Items marked as final sale
- Items without original tags or packaging
- Items that show signs of wear, alteration, or damage by the customer
How to Initiate a Return:
To request a return, contact us within 7 days of receiving your order at deosaipret@gmail.com or via WhatsApp at +923001336724. Please include your order number and photos of the item(s).
Exchanges:
We offer exchanges for size or colour (subject to availability). Exchange requests must be made within 7 days of delivery.
Refunds:
- Approved refunds will be processed within 7–10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method or as store credit, at our discretion.
- Shipping charges are non-refundable.
Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no cost to you.
Shipping Costs for Returns:
Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.
