Returns & Exchange

Returns & Exchange Policy

Your satisfaction is our top priority. If for any reason you're not completely happy with your order, we're here to make it right.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 7 days of delivery, provided the item meets the following conditions:

Item is unused, unworn and unwashed
Original tags are intact and attached
Item is in its original packaging
Item is not a sale or discounted item (sale items are final sale)
Item is not a custom-stitched or personalised order

How to Initiate a Return or Exchange

Email us at hello@deosaipret.store with your order number and reason for return/exchange.
Our team will review your request within 1–2 business days and send you return instructions.
Ship the item back using a tracked courier service. Return shipping costs are the customer's responsibility.
Once we receive and inspect the item, we'll process your exchange or issue a store credit within 3–5 business days.

Non-Returnable Items

Sale or discounted items
Custom-stitched or personalised orders
Items that have been worn, washed or altered
Items returned without original tags or packaging

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.

Refunds

We currently offer store credit or exchanges rather than cash refunds. Store credit is valid for 6 months from the date of issue.